Terms and Conditions


Orders may be placed directly with HI Microwave sales department. An Order Acknowledgement will be sent by email or faxed from HI Microwave to confirm the acceptance of the order. 



All prices are based on FOB Hong Kong. Prices quoted are in US dollars. Due to continuing changes in technology, design and manufacturing, prices and specifications are subject to change accordingly without notice in advance. Always confirm prices and specifications before order is placed.



All shipping and handling costs will be prepaid by the Buyer by being added to the order cost. Other arrangements specified by the Buyer must be approved by the Seller.


Unless shipping instructions accompany the order, we shall use our own judgment as to the best method of shipment. The price of our products includes our standard packing, but does not include shipping costs.


Duties and customs charges shall be paid by the Buyer. Freight costs for international shipments being shipped via a freight forwarder is calculated to the destination airport.



Lead time quoted is based on the date of the order accepted by the Seller. The Seller shall not be liable for delays resulting in its inability to fulfill its contractual obligation hereunder when the causes thereof are beyond the reasonable control of the Seller. Such circumstances include, but are not limited to, acts of God, acts of public enemy, acts of civil or military authority, or governmental priorities.


Title and risk of loss or damage to the goods sold hereby shall pass to the Buyer upon delivery of goods to a common carrier or freight forwarder nominated by the Buyer under terms of FCA.


Change Order and Cancellations 

Purchase order may be cancelled or changed by the Buyer only with written approval from the Seller. The Buyer is liable for the actual labor costs and expenses for work in process and raw material committed from the date of Seller's Order Acknowledgement.

Seller shall have no obligation to commence any extra or changed work relating to the change order without a written agreement as to adjustments to contract price and delivery schedules effective thereby. 



Seller warrants its products to be free from defects in materials and workmanship under normal use and service for one year from the date of shipment. The limit of liability under this warranty is to repair or replace any products or parts at Seller's option and shall not extend to any incidental or consequential damages there from. In no event shall Seller be liable for direct, indirect, special, consequential or punitive damages for breach of warranty. Seller shall have the right of final determination as to the existence and cause of a defect, whether adjustment will be allowed, and if allowed, whether adjustment will be by repair, replacement, or refund.


Buyer will pay for all packing, transportation and transit insurance costs for returned products. 


The warranty is valid only for the original Buyer.


Seller reserves the right to discontinue models at any time or change specifications, design, or prices without notice and without incurring any obligation. Products will be returned to the Buyer with transportation cost collect.


Warranty repairs will be made at no cost to the Buyer. Out of warranty repair requires a purchase order from the Buyer before repair can be executed. HI Microwave will provide an estimate for the cost and delivery of the repair. An estimation fee may apply for products, which are deemed to be out of warranty, but the Buyer decides against repairing.